If, for any reason, You are not completely satisfied with a purchase, We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us. Shopdibz reserves the right to reject returns from any particular customer in case of frequent returns, which shall mean returns on more than 3 occasions in a financial year.
Refund or return requests must be initiated within 48 hours of successful delivery. Requests raised after this period will not be eligible for a refund or return. This measure is implemented to ensure fair usage of the returns process.
The 48-hour timeframe applies specifically to the initiation of a refund or return request. Once a request is successfully raised within this period, subsequent steps such as product inspection, return shipment, verification, and final approval shall be carried out in accordance with the timelines and conditions outlined below.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
- For the purposes of this Return and Refund Policy:
- Company (referred to as either "the Company", "We", "Us" or "Our") refers to Shopdibz Private Limited, Trivandrum, Kerala.
- Products refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Products from Us.
- Service refers to the Website/Application.
- Shopdibz refers to our firm, online e-commerce platform.
- Stores refers to independent stores owned and operated by sellers from Shopdibz.
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
- You are entitled to request a cancellation, return, or refund only within 48 hours of successful delivery of the Product.
- Requests raised after the 48-hour period will not be eligible under any circumstances, except where required by applicable law.
- Once a valid request is initiated within the 48-hour window, a total period of 14 days from the date of delivery is allowed to complete the entire return process. This includes product pickup or shipment, inspection, verification, and final approval.
- It is Your responsibility to ensure that the Product is returned promptly after initiating the request so that the complete return process is fulfilled within the 14-day timeframe.
- In order to exercise Your right, You must inform Us of your decision by means of a clear statement. You can inform us by:
By email: contact@shopdibz.com
By visiting this page on our website: https://www.shopdibz.com/contact
We will reimburse You no later than 2 days from the day on which We receive the returned Products. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
Exceptions may be considered in cases where the Product is received in a damaged condition, is defective, or is materially different from what was ordered, provided that such issues are reported within the 48-hour initiation period along with supporting evidence, where requested.
- In order for the Products to be eligible for a return:
- The Products were purchased in the last 48 hours
- The Products are in the original packaging
- Product is unused and undamaged
- Product must have the receipt or proof of purchase
- The following Products cannot be returned:
- Products made to Your specifications or clearly personalized
- Products which are not suitable for return, deteriorate rapidly, or have expired
- Products unsealed after delivery due to health protection or hygiene reasons
- Products which are inseparably mixed with other items after delivery
- We reserve the right to refuse returns of any merchandise that does not meet the above conditions in our sole discretion.
Only regular priced Products may be refunded. Products on sale are not eligible for a refund unless required by applicable law.
Returning Products
- You are responsible for the cost and risk of returning the Products to Us or Our Sellers.
- If the Product is purchased from Our Official Store, it should be sent to:
PRA 29, Kumarapuram, Trivandrum, Kerala, 695011.
- If the Product is purchased from Stores, it should be returned to the respective Store address listed on the Store Page.
- We are not responsible for Products damaged or lost during return shipment. We recommend using an insured and trackable shipping method. Refunds cannot be issued without receipt of the returned Products or valid proof of delivery.
Gifts
- If the Products were marked as a gift when purchased and shipped directly to you, You will receive a gift credit for the value of the return once the returned Product is received.
- If the Products were not marked as a gift, the refund will be issued to the original purchaser.
To protect against misuse, fraud, and abuse of the returns and refunds process, Shopdibz reserves the right to monitor customer return behavior. In cases where we identify suspicious activity, excessive returns, false claims, item tampering, or violation of this policy, we may, at our sole discretion:
- Reject or cancel the refund or return request
- Require additional verification or supporting evidence
- Impose restrictions on future returns or refunds
- Suspend or permanently block the customer account
Such actions may be taken without prior notice and are intended to ensure a fair, secure, and reliable marketplace experience for all users.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: contact@shopdibz.com
By visiting this page on our website: https://www.shopdibz.com/contact